Frequently Asked Questions - Parents is a new online childcare booking and swapping system that can help make your childcare experience more affordable, flexible and accessible. will allow you to:
  • Book spots at your regular childcare centre 24/7 (if a place is available); and
  • Anonymously notify other parents if your child is going to be absent on a particular day. If another parent takes that spot, you may receive a reward such as a (partial) refund of your childcare fees for that day

Yes, setting up a account takes minutes. Just click on the “Sign up” button and you will be guided through the simple registration process.

Yes. Your regular childcare centre has to be registered with for you to be able to use it.

If they have not signed up already, why not let them know about it. They can set up an account in a matter of minutes and can benefit from using too!

No. is completely free to use and we will never ask for any bank or credit card details.

If you use to book an extra day at your childcare centre, you only need to pay your childcare centre the regular fee for that day. will not charge you a single cent.

No. All personal information is completely hidden from other users. Only your childcare centre can see your details. All transactions are completely anonymous and other parents cannot see who is booking a childcare place or who is swapping out of a childcare place.

Yes, is very easy to use. Just click on a child in your personalised calendar and your available options will appear.

Yes, all information is securely stored and email addresses, names and passwords are encrypted.